We're sorry to hear about the failure of the item. Please submit a Warranty Claim Form and we'll quickly get the situation remedied. Please note that the form will require an uploaded photo or video of the failed component.

ELEY replacement fittings cannot be used over and over again. Once they are pressed onto a hose, it becomes a permanent installation. There is no acceptable method for successfully separating the collar and barbed fitting once they are pressed together. If your hose (not the fitting) fails after repairing it with an ELEY fitting, you'll need to purchase a new fitting.

Female Repair Fitting

Male Repair Fitting

It may be useful to try pre-installing the hose, collar, pushrod and fitting prior to installation in the press tool. Make certain there is plenty of liquid soap lubrication on the inside of the hose, outside of the push rod and fitting barbs. This technique is especially helpful for non ELEY hose. We want to make certain the hose barb is started into the hose properly, otherwise the barb may push on the end of the hose and push the hose out of the tool.

DO NOT heat the hose. Instead, preassemble the push rod, fitting and lubricate both with liquid soap, dish soap may be best if hand soap is too diluted with water. Place the collar on the hose and place the push rod and fitting in the end of the hose. Then place this preassembled assembly into the press.

More than likely, you're inserting the screws directly into the embedded brass nuts, rather than into the recessed holes on the opposite tool half. The round of the screw should nest into the recessed hole, pass through both halves of the tool and then engage with the threads of the embedded brass nuts in the opposing half of the repair tool. Closely review the printed instruction sheets and these photos.

We'll be happy to help you out. Please use the linked email form below to explain the issue you're encountering. Including photos or a video is always helpful and can greatly speed an answer or remedy.

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