Was the package damaged? If so, please take a photo of the damaged package and upload to the form below.
Damaged or Flawed Parts: Please take a photo of the damage or flaw and upload it using the form below. This will help expedite the process and shipment of the correct replacement parts or components.
Missing Parts: If the affected product is a hose reel, it will be helpful and speed the process, if you could identify the missing item by the part number. If the part number is not listed in the owner's manual that came with the reel, a breakdown of all part numbers can be found on our Hose Reel Replacement Parts Exploded Views.
If the item is a screw and you'd prefer not to wait for a new screw to be sent from us, you can likely find a replacement stainless steel screw at a local hardware store or home center so you could complete the assembly more quickly. The specifications for all our screws can be found either in our online owner's manuals or exploded views. NOTE that screws obtained from a local retailer do NOT have to be hex-head or socket-head screws. Any screw with the proper length and thread-count specifications will work.
