Polyurethane Garden Hose
Customer Support

Unboxing, using and reeling up an ELEY polyurethane garden hose

Because of its unique properties and characteristics, polyurethane hose handles much differently than any other garden hose material. This 10-minuite video explains how to properly unbox, install the hose onto your reel and how to reel it back in for trouble-free rewinding experience and a nice-looking wrap.

Troubleshooting Topics for ELEY Garden Hose

My ELEY hose has failed. Is it still under warranty?
  1. Is your product over 10-years old?
  2. Is the failure due to damage caused by UV rays, freezing, accidents, pets, misuse or other exemptions?  Read Warranty Exemptions.

    If the answer to both questions is "NO", then your hose reel is likely still under our 10-Year Warranty. Please take a photo or short video of the failed part of the hose and upload it using our online Warranty Claim Form, and someone from our customer support team will promptly reply to your request.

    If the answer to either question is "YES", then it is not covered by our warranty.
    Does ELEY make repair fittings for the hose ends?
    Yes, we do, for 5/8-inch garden hoses only.  Our proprietary designed repair tool and fittings will provide you with a factory-grade repair.  You can buy the repair tool once and then have it for repairing many brands of 5/8-inch garden hose with premium quality, drinking-water-safe, lead-free brass fittings. Follow this link for more information and get started. 
    Does the hose need to be drained in the winter?

    Yes. You can leave the hose outside all winter long, but you should still drain the water out of it first before the onset of freezing temperatures. Freeze damage is not covered by our warranty.

    The female fitting on my hose is leaking.

    The first thing to do is to replace the garden hose gasket (or O-ring) to see if that doesn't stop the leak. If your fitting has a flat washer gasket, we recommend replacing it with our Item #1113 O-ring Gasket which provides a much better seal.

    If the #1113 O-ring gasket still doesn't stop the leak, then please Contact Us.
    The hose kinks near the flange opening when attaching it to the reel.

    This is rare, but can occur due to the natural arc in the polyurethane hose.  The fix is quick and easy.  Watch the following video demonstration on how to properly attach an ELEY polyurethane garden hose to an ELEY garden hose reel. 
    Brass fitting has developed some brown spots or greenish discoloration.

    What you see on the brass is called patina, a natural occurrence that can form on various types of metal depending on the environmental conditions to which it is exposed. Just like fading and discoloration from the sun's UV rays, patina is also not covered by our warranty. It may not be the most aesthetically pleasing, but thankfully, it does not affect the performance of your ELEY product, and it can be cleaned up and removed. The following is a link to a detailed article on the subject on our website.

    Understanding Brass Pantina – Eley Hose Reels
    Discoloration or fading of the hose.

    Polyurethane is highly durable, resisting abrasion, cuts, punctures, and mold while staying lightweight, flexible, and kink-resistant. We add UV blockers to prevent degradation; however, when exposed to the sun's UV rays, it does tend to fade. Over time, the colors will blend into a uniform shade.

    Since extended periods of exposure to the sun's UV rays is often unavoidable, discoloration and fading are exempted from our warranty coverage, which states,

    "Discoloration or fading of the exterior cover is a natural occurrence due to long-term exposure to the sun's UV rays and is specifically excluded from this warranty."
    I'm having difficulty coiling the hose into a circle on the ground.

    Polyurethane hose handles differently than any other type of hose you've used. However, this is not a bad thing. The unique characteristics that make polyurethane material less pliable than other hoses, are also what's makes it so much more durable and superior to any other type of hose material.

    Our recommendation is that if the length of your hose is 75 feet or more, we strongly recommend that you consider purchasing a hose reel to reel the hose onto. However, once you learn and get used to the coiling technique demonstrated in this video, you can coil any length of polyurethane hose into a coil. The hose coiled up in this video is 100 feet long.

    I don't see my issue in this list and still need assistance.

    We'll be happy to help you out. Please use the linked email form below to explain the issue you're encountering. Including photos or a video is always helpful and can greatly speed an answer or remedy.

    Contact Us